Water Department
ATTENTION VILLAGE OF WOLCOTT WATER CUSTOMERS
Your Village water department has been busy working out ways to assure delivery water to our water customers during the Mill St Bridge replacement project. As part of the project, a section of our main line coming into the Village will be replaced.
Part of the process for ensuring water delivery has been to re-route water flow by turning on or off a series of valves throughout our system. What this means is that water is sometimes flowing in a different direction than is usual in parts of our system.
Unfortunately this re-routing does tend to cause the dislodging of sediment in the lines. This may cause you to experience discolored water at different times.
Please be assured that the water department monitors chlorine levels constantly to be sure your water is safe to drink even if it is less than pleasant to look at.
We do appreciate your calls to let us know when you experience this discoloration. It helps us to determine if areas need to be flushed out. You may see us from time to time over the next few months flushing lines out via fire hydrants.
If you have any concerns, feel free to contact us.
Part of the process for ensuring water delivery has been to re-route water flow by turning on or off a series of valves throughout our system. What this means is that water is sometimes flowing in a different direction than is usual in parts of our system.
Unfortunately this re-routing does tend to cause the dislodging of sediment in the lines. This may cause you to experience discolored water at different times.
Please be assured that the water department monitors chlorine levels constantly to be sure your water is safe to drink even if it is less than pleasant to look at.
We do appreciate your calls to let us know when you experience this discoloration. It helps us to determine if areas need to be flushed out. You may see us from time to time over the next few months flushing lines out via fire hydrants.
If you have any concerns, feel free to contact us.
NOTICE OF VIOLATION
The Village of Wolcott is required to monitor your drinking water for specific contaminants on a regular basis. Results of regular monitoring are an indicator of whether or not your drinking water meets health standards. During May of 2019 we did not fully monitor or test for disinfection by-products and, therefore cannot be sure of the quality of your drinking water during that time.
Disinfection by-product tests are performed on a quarterly basis and was scheduled to be performed in May of 2019 but was instead performed on June 20th 2019. The results that came back from the June 20th test were all within standards as were all other tests that were performed daily and weekly during the timeframe in question.
A procedure has been put into place to help ensure that these tests are better tracked and performed as scheduled.
The Village of Wolcott is required to monitor your drinking water for specific contaminants on a regular basis. Results of regular monitoring are an indicator of whether or not your drinking water meets health standards. During May of 2019 we did not fully monitor or test for disinfection by-products and, therefore cannot be sure of the quality of your drinking water during that time.
Disinfection by-product tests are performed on a quarterly basis and was scheduled to be performed in May of 2019 but was instead performed on June 20th 2019. The results that came back from the June 20th test were all within standards as were all other tests that were performed daily and weekly during the timeframe in question.
A procedure has been put into place to help ensure that these tests are better tracked and performed as scheduled.
NEW PAYMENT OPTIONS
COMING SOON
The Village of Wolcott Water Department hopes to soon have the ability to accept debit and/or credit card payments
Be sure to check back here as we get more details
We also hope to eventually have the ability to set up automatic payments from your chosen checking or savings account.
Call or stop in the office for further details.
Our preferred form of payment is Check, Money Order or ACH (automatic payment). Cash is also accepted.
We thank you for your patience as our office finally makes the transition to allow these new forms of payment. Our goal as we update and modernize our process is to make paying your bill as convenient as possible.
COMING SOON
The Village of Wolcott Water Department hopes to soon have the ability to accept debit and/or credit card payments
Be sure to check back here as we get more details
We also hope to eventually have the ability to set up automatic payments from your chosen checking or savings account.
Call or stop in the office for further details.
Our preferred form of payment is Check, Money Order or ACH (automatic payment). Cash is also accepted.
We thank you for your patience as our office finally makes the transition to allow these new forms of payment. Our goal as we update and modernize our process is to make paying your bill as convenient as possible.
Lake Plant 594-2302
Springs Plant 594-2205
Water Clerk 594-2288
Department Head – Evan Tyler
Water Operator – Ron Lancy
Water Operator – Ed Wazinski
Water Clerk – Brett Norsworthy
Water Commissioner - Dan Smith
General Business hours for the water department is Monday-Friday from 6:00am - 2:00pm (subject to change without notice due to operational needs)
Water Clerk office hours are 8:00am - 5:00pm Mon thru Thurs and 8:00am - Noon on Fridays.
if YOU HAVE A WATER RELATED EMERGENCY AFTER HOURS, CONTACT 911. THEY HAVE WAYS TO CONTACT THE CORRECT PERSONNEL
Water bills are due quarterly on the 1st of the month, June, September, December & March. A 15% penalty is added to current balances still due after the 28th of the billing month. An additional $15.00 penalty is added after the 10th of the following month to outstanding balances. If a balance remains on the 13th of that month, water service will be discontinued beginning at noon that day. No prior notice will be given.
Water rates are on file at the Village Clerk’s Office
Billing codes that appear on your bill:
WTR = Your current water charges
SWR = Your current sewer charges
WOT = Water Other, water charges not related to your normal bill
SOT = Sewer Other, currently utilized for the debt service fee associated with our recently completed project and paying back NY State for funds used.
WAR = Water Arrears, water balances that are carried over from the previous cycle
SAR = Sewer Arrears, sewer balances that are carried over from the previous cycle
FNL = Final, a final bill posted to the account from a former owner/tenant.
Please note that currently the Village of Wolcott as a courtesy to a landlord will directly bill a tenant. However, any unpaid bills are ultimately the responsibility of the property owner on file with Wayne County Real Property.
Re-Levy of Unpaid Water/Sewer bills:
On May 1st of each year, any unpaid water/sewer balances inside the Village of Wolcott, will be re-levied onto the property owners Town/County taxes.
Please note: If you are not are resident of the Village of Wolcott or live on East Port Bay Rd or one of the private roads directly off East Port Bay Rd, it is likely you are a customer of the Wayne County Water/Sewer Authority and will need to contact them with any issues at 315-986-1929.